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Text analytics and new service development: a hybrid thematic analysis with systematic literature review approach
16 references·0 citing·49 second hop
Text analytics and new service development: a hybrid thematic analysis with systematic literature review approach (2024)Text analytics and new service developmen…Applications of text mining in services management: A systematic literature review (2021)Applications of text mining i…Applications of big data in emerging management disciplines: A literature review using text mining (2021)Applications of big data in e…What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model” (2020)What Affects Usage Satisfacti…Thematic analysis of qualitative data: AMEE Guide No. 131 (2020)Thematic analysis of qualitat…The application of text mining methods in innovation research: current state, evolution patterns, and development priorities (2020)The application of text minin…Service Design as an Approach to Implement the Value Cocreation Perspective in New Service Development (2017)Service Design as an Approach…Guidance on Conducting a Systematic Literature Review (2017)Guidance on Conducting a Syst…Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learning (2017)Big Data, Big Insights? Advan…Thematic analysis (2016)Thematic analysisService quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Service quality, consumer sat…Identifying categories of service innovation: A review and synthesis of the literature (2016)Identifying categories of ser…Critical analysis of Big Data challenges and analytical methods (2016)Critical analysis of Big Data…A Survey on Big Data Analytics: Challenges, Open Research Issues and Tools (2016)A Survey on Big Data Analytic…Data-intensive applications, challenges, techniques and technologies: A survey on Big Data (2014)Data-intensive applications, …Content analysis and thematic analysis: Implications for conducting a qualitative descriptive study (2013)Content analysis and thematic…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Naturalistic inquiry (1985)Three Approaches to Qualitative Content Analysis (2005)Using thematic analysis in psychology (2006)Qualitative Content Analysis (2014)One size fits all? What counts as quality practice in (reflexive) thematic analysis? (2020)A worked example of Braun and Clarke’s approach to reflexive thematic analysis (2021)Information and Consumer Behavior (1970)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Big data: The next frontier for innovation, competition, and productivity (2011)A survey on deep learning for big data (2017)Machine Learning With Big Data: Challenges and Approaches (2017)Evolving to a New Dominant Logic for Marketing (2003)The Theory of Economic Development (2003)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Service robots: value co-creation and co-destruction in elderly care networks (2018)R&D internationalization and innovation: A systematic review, integrative framework and future research directions (2019)Reframing service innovation: COVID-19 as a catalyst for imposed service innovation (2020)Business Intelligence and Analytics: From Big Data to Big Impact (2012)CRITICAL QUESTIONS FOR BIG DATA (2012)Role of institutional pressures and resources in the adoption of big data analytics powered artificial intelligence, sustainable manufacturing practices and circular economy capabilities (2020)Sustainable development goals and the strategic role of business: A systematic literature review (2020)Towards a circular economy: An emerging economies context (2020)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality (2018)Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank’s customer loyalty (2019)Impact of Service Quality on In-Patients’ Satisfaction, Perceived Value, and Customer Loyalty: A Mixed-Methods Study from a Developing Country (2021)The Structure of Scientific Revolutions (1963)Scoping studies: towards a methodological framework (2005)A typology of reviews: an analysis of 14 review types and associated methodologies (2009)The analytic hierarchy process supporting decision making for sustainable development: An overview of applications (2018)The ABC of systematic literature review: the basic methodological guidance for beginners (2020)How to conduct systematic literature reviews in management research: a guide in 6 steps and 14 decisions (2023)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)The sudden transition to synchronized online learning during the COVID-19 pandemic in Saudi Arabia: a qualitative study exploring medical students’ perspectives (2020)A Guide to Abductive Thematic Analysis (2022)Qualitative Data Analysis (2024)Tapping the power of text mining (2006)A Content Analysis of the Content Analysis Literature in Organization Studies: Research Themes, Data Sources, and Methodological Refinements (2007)Automated Text Analysis for Consumer Research (2017)Future of artificial intelligence and its influence on supply chain risk management – A systematic review (2022)Online food delivery: A systematic synthesis of literature and a framework development (2022)How has data-driven marketing evolved: Challenges and opportunities with emerging technologies (2023)Transforming Qualitative Information: Thematic Analysis and Code Development (1998)Encyclopedia of Critical Psychology (2014)
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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2013Content analysis and thematic analysis: Implications for conducting a qualitative descriptive study8,321 cited
  • 2016Thematic analysis6,520 cited
  • 2020Thematic analysis of qualitative data: AMEE Guide No. 1313,776 cited
  • 2017Guidance on Conducting a Systematic Literature Review3,449 cited
  • 2014Data-intensive applications, challenges, techniques and technologies: A survey on Big Data3,046 cited
  • 2016Critical analysis of Big Data challenges and analytical methods2,065 cited
  • 2016Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future668 cited
  • 2016Identifying categories of service innovation: A review and synthesis of the literature401 cited
  • 2021Applications of text mining in services management: A systematic literature review317 cited
  • 2020The application of text mining methods in innovation research: current state, evolution patterns, and development priorities288 cited
  • 2020What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”276 cited
  • 2021Applications of big data in emerging management disciplines: A literature review using text mining255 cited
  • 2017Service Design as an Approach to Implement the Value Cocreation Perspective in New Service Development

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253 cited
  • 2016A Survey on Big Data Analytics: Challenges, Open Research Issues and Tools245 cited
  • 2017Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learning205 cited
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