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Introduction of Needs Skills in Tourism and Hospitality · Study

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ChapterIntroduction of Needs Skills in Tourism and Hospitality

Anabela Monteiro2024

Chapter2024

Introduction of Needs Skills in Tourism and Hospitality

Anabela Monteiro · Gabriela Silva Marques · Carla Cachola · Sara Rodrigues de Sousa

0 citations·0/0 files stored·Springer international handbooks of education

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Hospitality and Tourism Education Diverse Aspects of Tourism Research Customer Service Quality and Loyalty

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References

2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments 2014Satisfaction: A Behavioral Perspective on the Consumer 2004Services Marketing: Integrating Customer Focus Across the Firm 2008Competencies in the 21st century 2018The Fourth Industrial Revolution: Opportunities and Challenges 1994Tourism: Principles and practice 2019Technological disruptions in services: lessons from tourism and hospitality 2020Influences of the Industry 4.0 Revolution on the Human Capital Development and Consumer Behavior: A Systematic Review

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Details

Year2024

Typechapter

Published2024-01-01

VenueSpringer international handbooks of education

ISSN-L2197-1951

Languageen

Citations0

Files0 public / 0

ShelfHospitality and Tourism Education

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doi10.1007/978-981-97-4318-6_1

openalex_workW4402942850

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