Consumer Adoption of Mobile Payment Systems: A Lens Into Smartphone‐Enabled Tourism

Irfan Hameed · Bibi Zainab · Kamran Khan

11 citations0/0 files storedInternational Journal of Tourism Research

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Technology Adoption and User Behaviour Diverse Aspects of Tourism Research Health, Technology, Consumer Behavior

Abstract

ABSTRACT This research examines the factors influencing the success or failure of mobile payment systems (MPSs) in the travel sector. The research makes use of components from innovation resistance theory (IRT), coping theory (CP), and the unified theory of acceptance and use of technology (UTAUT 2). The data were gathered from 503 travelers in Malaysia, and Statistical Package for Social Sciences (SPSS) and SmartPLS were used to analyze the data. Usage, risk, and tradition barriers from IRT significantly influenced tourists' intention to use MPS. Furthermore, all direct hypotheses for CP components were supported, except for the mediating role of satisfaction. Additionally, effort expectancy, hedonic motivation, and habit (UTAUT 2) were identified as critical factors shaping tourists' intention to use MPS. These findings are crucial for tourist operators, banks, and governmental agencies to facilitate smooth and trackable financial transactions in the travel and tourism sector.

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.2003User Acceptance of Information Technology: Toward A Unified View1 2011PLS-SEM: Indeed a Silver Bullet 2015A primer on partial least squares structural equation modeling (PLS-SEM)2012Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 2015Common Method Bias in PLS-SEM 2015Common methods variance detection in business research 2017Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods

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