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AI in Customer Service, HR, and Administration

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References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology75,250 cited
2003User Acceptance of Information Technology: Toward A Unified View148,734 cited
2023Determinants of Intention to Use ChatGPT for Educational Purposes: Findings from PLS-SEM and fsQCA481 cited
2020Antecedents of Trust and Adoption Intention toward Artificially Intelligent Recommendation Systems in Travel Planning: A Heuristic–Systematic Model358 cited
2023Generation Z use of artificial intelligence products and its impact on environmental sustainability: A cross-cultural comparison194 cited
2022Why Do SMEs Adopt Artificial Intelligence-Based Chatbots?181 cited
2022The influence of digital entrepreneurship and entrepreneurial orientation on intention of family businesses to adopt artificial intelligence: examining the mediating role of business innovativeness178 cited
2022Adoption Factors and Moderating Effects of Age and Gender That Influence the Intention to Use a Non-Directive Reflective Coaching Chatbot146 cited
2022Promoting Healthcare Workers’ Adoption Intention of Artificial-Intelligence-Assisted Diagnosis and Treatment: The Chain Mediation of Social Influence and Human–Computer Trust113 cited
2021HR Analytics and Artificial Intelligence-Transforming Human Resource Management96 cited
2022AI adoption by human resource management: a study of its antecedents and impact on HR system effectiveness78 cited
2019Impact of Over-the-Top (OTT) Services on the Telecom Companies in the Era of Transformative Marketing

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