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In disaster response, the overwhelming amount of time-sensitive information and response options, combined with the dynamic nature of disasters, makes decision-making challenging for emergency service providers. Furthermore, it is often not economically feasible for countries to maintain a large number of full-time emergency responders . As such, many countries rely heavily on volunteer emergency responders during major disasters. This means that the success of disaster response often hinges on the efficient use of this volunteer workforce. We propose a framework for a Decision Support System (DSS) designed to optimize the use of volunteers by emergency services. This framework includes the data management layer, integrating necessary inputs and information; the analytical layer, which serves as the system's processing core; the user interface layer ; and the decision-making layer. We argue that, while significant academic focus has been on the analytical layer, practical implementation requires the integration of all four components. Additionally, we emphasize the need for coordination with a broad spectrum of stakeholders involved in data provision, decision-making, and resource deployment for operationalizing this DSS. We also explore and analyze existing methodologies for developing the analytical layers, the requirements of these models, and the current methodological gaps. The proposed framework establishes a clear roadmap for adopting emergency response approaches that are human-centric, but at the same time, effectively utilize advancements in modeling, optimization, machine learning , and data integration.
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