Articlediamond2024

Environmental factors and risks affecting the adoption of e-wallets by small and medium-sized enterprises during disasters: The case of COVID-19 pandemic

Abedalqader Rababah · Islam Alkasasbeh · Azeem Ahmad Khan

19 citations0/0 files storedRisk Governance and Control Financial Markets & Institutions

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour FinTech, Crowdfunding, Digital Finance Digital Transformation in Financial Services

Abstract

Financial technology (FinTech) represents an innovative shift in the financial services industry, transforming the business model from traditional to technological, notably through digital wallets (e-wallets). Despite mobile payments becoming increasingly popular during the COVID-19 pandemic, there remains a scarcity of studies on this topic. Small companies faced numerous challenges during the pandemic, including layoffs, absenteeism, reduced sales, financial crises, weakened consumer demand due to closures, movement restrictions, and supply chain disruptions. Consequently, companies are actively seeking effective solutions to mitigate these impacts, such as adopting new FinTech. This research aims to investigate how environmental factors influenced the adoption of e-wallets by small and medium-sized enterprises (SMEs) during the COVID-19 pandemic. The authors will base the conceptual model on the technological, organizational, and environmental (TOE) framework (Tornatzky et al., 1990). The study will employ an electronic survey method to gather data from a community of small companies in Jordan, with a sample size of 600. The study will analyze five environmental factors that affect the decision to adopt e-wallets, including competition pressure, customer, supplier, and government pressure, support from government and technology suppliers, related technologies, and network externalities. This research will contribute to the literature by providing insights into the environmental challenges faced by SMEs during the pandemic and offering a model to explain the key factors that influence the adoption of e-wallets. Furthermore, it will serve as a valuable resource for policymakers in the financial sector to promote the adoption of e-wallets and other FinTech solutions.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 19 citations exist upstream.

References

1993Research methods for business: A skill building approach 1990processes of technological innovation 2019Understanding CRM adoption stages: empirical analysis building on the TOE framework 2015The Integrated Model on Mobile Payment Acceptance (IMMPA): An empirical application to public transport 2017Fintech, the new era of financial services 2020Analyzing the effects of COVID ‐19 pandemic on the financial performance of Chinese listed companies 2019Exploring the growth challenge of mobile payment platforms: A business model perspective 2020Factors influencing the adoption of information technology in the hotel industry. An analysis in a developing country

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.