Regulatory technologies and front-line decision-making

Abstract

As social programs are 'digitalized,' front-line encounters occur between diverse actors in multiple moments. Decisions about access to social welfare programs cannot be convincingly described as made solely by human officials working within an administrative agency. Rather, many institutional actors co-generate these decisions, from humans to regulatory technologies. This institutional transformation is comparable to the mid-twentieth century rise of the post-war welfare state, and it shows no signs of slowing. This chapter therefore urges social welfare law scholars to concertedly examine how regulatory technologies are (re)shaping front-line decisions and offers some thoughts about how to take up this challenge.

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