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Generating Credibility in Crisis: Will an AI-Scripted Response Be Accepted?
16 references·1 citing·38 second hop
Generating Credibility in Crisis: Will an AI-Scripted Response Be Accepted? (2024)Generating Credibility in Crisis: Will an…Applications of artificial intelligence for disaster management (2020)Applications of artificial in…Public relations and artificial intelligence: It’s not (just) about robots (2018)Public relations and artifici…Effects of attributed responsibility and response strategies on organizational reputation: A meta-analysis of situational crisis communication theory research (2016)Effects of attributed respons…Social Media Use During Disasters (2015)Social Media Use During Disas…Measuring Message Credibility (2015)Measuring Message CredibilityUnderstanding Robust Corrections in Structural Equation Modeling (2014)Understanding Robust Correcti…Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…Social Motivation, Justice, and the Moral Emotions (2006)Social Motivation, Justice, a…Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory (2004)Impact of Past Crises on Curr…Helping Crisis Managers Protect Reputational Assets (2002)Helping Crisis Managers Prote…Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…Information and Compassion in Crisis Responses: A Test of Their Effects (1999)Information and Compassion in…Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication (1996)Communication and Attribution…Accounts, excuses, and apologies: a theory of image restoration strategies (1995)Accounts, excuses, and apolog…Persuasion theory and research (1990)Persuasion theory and researchAn attributional theory of achievement motivation and emotion. (1985)An attributional theory of ac…AI State of Play: The Technology, Strategic Communication Practice and Academia (2025)AI State of Play: The Technol…An Attributional Theory of Motivation and Emotion (1986)The Handbook of Crisis Communication (2010)A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication (2011)Advances in Consumer Research (2025)Generalized expectancies for internal versus external control of reinforcement. (1966)Psychological stress and the coping process (1966)Learned helplessness in humans: Critique and reformulation. (1978)Emotional Intelligence (1990)Expectancy–Value Theory of Achievement Motivation (2000)Motivational Beliefs, Values, and Goals (2002)The Rhetorical Situation (1968)Choosing the Right Words (1995)Unpacking the halo effect: reputation and crisis management (2006)“Too Good to be True!”. The Effectiveness of CSR History in Countering Negative Publicity (2008)Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media (2011)An Introduction to Rhetorical Communication (2015)Advances in Consumer Research (1992)Reputation: realizing value from the corporate image (1996)Attribution Theory and Research (1980)Normal Accidents: Living with High Risk Technologies (1985)Attribution Theory as a guide for post-crisis communication research (2006)Examining the Role of Social Media in Effective Crisis Management (2011)Principles and Practice of Structural Equation Modeling (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Principles and Practice of Structural Equation Modeling (2012)Audiences’ acts of authentication in the age of fake news: A conceptual framework (2017)Fake News, Real Problems for Brands: The Impact of Content Truthfulness and Source Credibility on consumers’ Behavioral Intentions toward the Advertised Brands (2019)Do (Microtargeted) Deepfakes Have Real Effects on Political Attitudes? (2020)Crisis and Emergency Risk Communication as an Integrative Model (2005)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Attitude change: Multiple roles for persuasion variables. (1998)The Privacy Paradox: Personal Information Disclosure Intentions versus Behaviors (2007)Credibility and trust of information in online environments: The use of cognitive heuristics (2013)What emotional reactions can tell us about the nature of others: An appraisal perspective on person perception (2009)An Attributional Analysis of Reactions to Poverty: The Political Ideology of the Giver and the Perceived Morality of the Receiver (2010)An attributional theory of motivation (2020)Managing the Message: The Effects of Firm Actions and Industry Spillovers on Media Coverage Following Wrongdoing (2012)Understanding Attributions of Corporate Social Irresponsibility (2012)
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References

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  • 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 1990Persuasion theory and research1,559 cited
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  • 2016Effects of attributed responsibility and response strategies on organizational reputation: A meta-analysis of situational crisis communication theory research

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214 cited
  • 2014Understanding Robust Corrections in Structural Equation Modeling168 cited
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    • 2025AI State of Play: The Technology, Strategic Communication Practice and Academia10 cited