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The convenience of commuting for individuals using mobility aids (IMAs) depends on various features of urban road infrastructure. The present research selected different pathways based on the relevance and convenience of IMAs in three regions of Saudi Arabia, including Riyadh, Qassim, and Hail. A survey questionnaire was developed to evaluate the satisfaction of IMAs with four critical criteria of road infrastructure, including travel distance, slope, availability of footpaths, and number of junctions, using a 5-point Likert scale from very low to very high. A sufficient sample size of this exceptional proportion of the population from different genders, age groups, education levels, employment status, number of disability years, and types of mobility aid participated in the survey. The main reasons for dissatisfaction of more than 50% of the participants were inadequate infrastructure design of entrances to public facilities, pedestrian crossings, and junctions. Social stigma and inadequate assistive technology were also highlighted by around 20% of the participants. The fuzzy synthetic evaluation identified length, slope, and footpaths along the pathway as the most critical features based on the subjective opinion of the participants, of which around 65% have been using artificial limbs or manual wheelchairs. PROMETHEE II aggregated the importance of weights estimated by the participants’ opinion and performance scores of infrastructure features to effectively rank ten pathways in three major cities of the selected regions, using partial and complete outranking. The framework developed in the present study helps concerned organizations to comply with the Vision 2030 goal of a vibrant society in Saudi Arabia by identifying critical pathways and improving infrastructure design to ensure safety, convenience, and satisfaction for IMAs.
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