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An empirical investigation of service quality of intercity rail transit in the Pearl River Delta using AHP-fuzzy comprehensive evaluation
16 references·0 citing·46 second hop
An empirical investigation of service quality of intercity rail transit in the Pearl River Delta using AHP-fuzzy comprehensive evaluation (2025)An empirical investigation of service qua…Influences on transit ridership and transit accessibility in US urban areas (2021)Influences on transit ridersh…Gender and Age Do Matter: Exploring the Effect of Passengers’ Gender and Age on the Perception of Light Rail Transit Service Quality in Kuala Lumpur, Malaysia (2021)Gender and Age Do Matter: Exp…Establishing service quality interrelations for Metro rail transit: Does gender really matter? (2021)Establishing service quality …Behavioral Intentions of Urban Rail Transit Passengers during the COVID-19 Pandemic in Tianjin, China: A Model Integrating the Theory of Planned Behavior and Customer Satisfaction Theory (2021)Behavioral Intentions of Urba…The perception of service quality among paratransit users in Metro Manila using structural equations modelling (SEM) approach (2020)The perception of service qua…Rail-based Public Transport Service Quality and User Satisfaction – A Literature Review (2020)Rail-based Public Transport S…Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach (2020)Interrelationships among serv…Improving Service Quality With the Fuzzy TOPSIS Method: A Case Study of the Beijing Rail Transit System (2019)Improving Service Quality Wit…Spatial variation of the perceived transit service quality at rail stations (2018)Spatial variation of the perc…Finding service quality improvement opportunities across different typologies of public transit customers (2018)Finding service quality impro…KEY FACTORS AFFECTING RAIL SERVICE QUALITY IN THE NORTHERN ITALY: A DECISION TREE APPROACH (2014)KEY FACTORS AFFECTING RAIL SE…Measuring the quality of service for passengers on the hellenic railways (2007)Measuring the quality of serv…Developing zones of tolerance for managing passenger rail service quality (2007)Developing zones of tolerance…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…An Applied Service Marketing Theory (1982)An Applied Service Marketing …Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Marketing in the Service Sector (1975)Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Service logic revisited: who creates value? 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A review of the literature (2017)Exploring the User Acceptance of Urban Air Mobility: Extending the Technology Acceptance Model with Trust and Service Quality Factors (2022)Importance – Performance Analysis (IPA) of metro service attributes during the COVID-19 pandemic (2022)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)When to use and how to report the results of PLS-SEM (2018)Demystifying service quality of Multimodal Transportation Hub (MMTH) through measuring users’ satisfaction of public transport (2021)Elevating theoretical insight and predictive accuracy in business research: Combining PLS-SEM and selected machine learning algorithms (2023)On the Evaluation of Structural Equation Models (1988)The theory of planned behavior (1991)Analysing the impacts of individual-level factors on public transport usage during the COVID-19 pandemic: a comprehensive literature review and meta-analysis (2023)Implications of the Progression to Sustainable Public Transportation: An Insight into Modern Jeepney Shift from the Philippines (2024)Toward sustainable automobility: Insights from a stewardship literature review of the industry (2024)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1982An Applied Service Marketing Theory779 cited
  • 2007Measuring the quality of service for passengers on the hellenic railways281 cited
  • 2007Developing zones of tolerance for managing passenger rail service quality166 cited
  • 2020Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach115 cited
  • 2014KEY FACTORS AFFECTING RAIL SERVICE QUALITY IN THE NORTHERN ITALY: A DECISION TREE APPROACH108 cited
  • 2020Rail-based Public Transport Service Quality and User Satisfaction – A Literature Review90 cited
  • 2021Behavioral Intentions of Urban Rail Transit Passengers during the COVID-19 Pandemic in Tianjin, China: A Model Integrating the Theory of Planned Behavior and Customer Satisfaction Theory79 cited
  • 2018Spatial variation of the perceived transit service quality at rail stations76 cited
  • 2020The perception of service quality among paratransit users in Metro Manila using structural equations modelling (SEM) approach63 cited
  • 2021Influences on transit ridership and transit accessibility in US urban areas60 cited
  • 2021Establishing service quality interrelations for Metro rail transit: Does gender really matter?58 cited

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  • 2018Finding service quality improvement opportunities across different typologies of public transit customers46 cited
  • 2021Gender and Age Do Matter: Exploring the Effect of Passengers’ Gender and Age on the Perception of Light Rail Transit Service Quality in Kuala Lumpur, Malaysia45 cited
  • 2019Improving Service Quality With the Fuzzy TOPSIS Method: A Case Study of the Beijing Rail Transit System43 cited
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