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An updated social media users’ crisis response framework
16 references·0 citing·54 second hop
An updated social media users’ crisis response framework (2025)An updated social media users’ crisis res…Social media and consumer buying behavior decision: what entrepreneurs should know? (2020)Social media and consumer buy…Research opportunities for a more resilient post-COVID-19 supply chain – closing the gap between research findings and industry practice (2020)Research opportunities for a …Post-pandemic transformations: How and why COVID-19 requires us to rethink development (2020)Post-pandemic transformations…Credibility Perceptions and Detection Accuracy of Fake News Headlines on Social Media: Effects of Truth-Bias and Endorsement Cues (2020)Credibility Perceptions and D…The five types of brand hate: How they affect consumer behavior (2019)The five types of brand hate:…Tackling social media data analysis (2019)Tackling social media data an…Sense‐making in social media during extreme events (2017)Sense‐making in social media …Insights from hashtag #supplychain and Twitter Analytics: Considering Twitter and Twitter data for supply chain practice and research (2015)Insights from hashtag #supply…The value of communication during a crisis: Insights from strategic communication research (2014)The value of communication du…How Does Brand-related User-generated Content Differ across YouTube, Facebook, and Twitter? (2012)How Does Brand-related User-g…Emotions Matter in Crisis (2011)Emotions Matter in CrisisProtecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…Evaluation of unsupervised semantic mapping of natural language with Leximancer concept mapping (2006)Evaluation of unsupervised se…Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory (2004)Impact of Past Crises on Curr…Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Consumer–Company Identificati…Individual and Group Interviewing (2000)Individual and Group Intervie…The psychology of interpersonal relations. 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References

  • 2003Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies3,330 cited
  • 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
  • 2006Evaluation of unsupervised semantic mapping of natural language with Leximancer concept mapping1,205 cited
  • 2012How Does Brand-related User-generated Content Differ across YouTube, Facebook, and Twitter?1,044 cited
  • 2020Research opportunities for a more resilient post-COVID-19 supply chain – closing the gap between research findings and industry practice851 cited
  • 2004Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory555 cited
  • 2020Post-pandemic transformations: How and why COVID-19 requires us to rethink development481 cited
  • 2015Insights from hashtag #supplychain and Twitter Analytics: Considering Twitter and Twitter data for supply chain practice and research467 cited
  • 2014The value of communication during a crisis: Insights from strategic communication research438 cited
  • 2000Individual and Group Interviewing437 cited
  • 2011Emotions Matter in Crisis417 cited
  • 2019The five types of brand hate: How they affect consumer behavior244 cited
  • 2020Credibility Perceptions and Detection Accuracy of Fake News Headlines on Social Media: Effects of Truth-Bias and Endorsement Cues

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244 cited
  • 2017Sense‐making in social media during extreme events179 cited
  • 2020Social media and consumer buying behavior decision: what entrepreneurs should know?156 cited
  • 2019Tackling social media data analysis134 cited
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