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Student Satisfaction in Hospitality and Tourism Programs: The Interplay of Lecturer Competency and Institutional Reputation
16 references·0 citing·45 second hop
Student Satisfaction in Hospitality and Tourism Programs: The Interplay of Lecturer Competency and Institutional Reputation (2025)Student Satisfaction in Hospitality and T…Service quality affecting student satisfaction in higher education institutions in Ghana (2023)Service quality affecting stu…Impact of classroom environment, teacher competency, information and communication technology resources, and university facilities on student engagement and academic performance (2023)Impact of classroom environme…Student satisfaction and interaction in higher education (2022)Student satisfaction and inte…Towards a comprehensive student satisfaction model (2021)Towards a comprehensive stude…The Antecedents Affecting University Reputation and Student Satisfaction: A Study in Higher Education Context (2021)The Antecedents Affecting Uni…Factors Affecting e-Learning Acceptance among Students: The Moderating Effect of Self-efficacy (2021)Factors Affecting e-Learning …Determinants of university reputation: conceptual model and empirical investigation in an emerging higher education market (2021)Determinants of university re…Students' Perception of Lecturers' Competency and the Effect on Institution Loyalty: The Mediating Role of Students' Satisfaction. (2020)Students' Perception of Lectu…Students’ Acceptance for e-Learning and the Effects of Self-Efficacy in Malaysia (2020)Students’ Acceptance for e-Le…University Reputation, Brand Attachment and Brand Personality as Antecedents of Student Loyalty: A Study in Higher Education Context (2019)University Reputation, Brand …The Role of Technical and Vocational Education and Training (TVET) in Restoring Hospitality Sector Specific Skills in Zimbabwe: A Students’ Perspective (2019)The Role of Technical and Voc…Competences in higher education tourism internships (2019)Competences in higher educati…Quality Assurance at Hotel Management Tertiary Institutions in Australia: An Insight Into Factors Behind Domestic and International Student Satisfaction (2018)Quality Assurance at Hotel Ma…Service quality and student/customer satisfaction in the private tertiary education sector in Singapore (2017)Service quality and student/c…Does higher education service quality effect student satisfaction, image and loyalty? (2016)Does higher education service…A primer on partial least squares structural equation modeling (PLS-SEM) (2015)A primer on partial least squ…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Student satisfaction in higher education: a meta-analytic study (2017)Critical factors affecting students’ satisfaction with higher education in Sri Lanka (2018)HEISQUAL: A modern approach to measure service quality in higher education institutions (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Qualitative Research: A Guide to Design and Implementation (2009)Moderating effect of perceived trust on service quality – student satisfaction relationship: evidence from Indian higher management education institutions (2020)The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty (2021)Psychological and implied contracts in organizations (1989)Putting the Service-Profit Chain to Work (1994)On Becoming a Pragmatic Researcher: The Importance of Combining Quantitative and Qualitative Research Methodologies (2005)Developing inter-organizational relationships with online travel agencies (OTAs) and the hotel industry (2019)The impact of gender diversity on the relationship between managerial entrenchment and corporate social responsibility: evidence from UK companies (2020)Perceived value within an international hospitality learning environment: Antecedents and outcomes (2023)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Satisfaction: a behavioral perspective on the consumer (2010)Examining the relationship between brand equity dimensions and university brand equity (2020)How corporate social responsibility affects brand equity and loyalty? A comparison between private and public universities (2022)Reputation in Higher Education: A Systematic Review (2022)Research and scholarship: the basis of tourism education. (1990)Scale Development : Theory and Applications (1991)Over qualified and under experienced (2005)Understanding the philosophy of tourism education: A perspective study in Turkey (2021)Effect of Hospitality and Tourism Students’ Perceived Skills on Career Adaptability and Perceived Employability (2023)Mapping Hospitality and Tourism Internship Research: A Bibliometric and Integrative Review (2023)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Professional competence of teachers: Effects on instructional quality and student development. (2013)International Standard Classification of Occupations (ISCO) (2014)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Hospitality Higher Education in Transition: A New Era, New Expectations (2026)Dropout from Higher Education: A Theoretical Synthesis of Recent Research (1975)What Matters in College? Four Critical Years Revisited. (1994)Interaction, Internet self-efficacy, and self-regulated learning as predictors of student satisfaction in online education courses (2013)The Technology Interface and Student Engagement Are Significant Stimuli in Sustainable Student Satisfaction (2023)Blockchain technology system on student academic performance in higher education as perceived by students in Portugal (2024)Perceived service quality and student satisfaction: a case study at Khoja Akhmet Yassawi University, Kazakhstan (2024)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)E-learning Acceptance: The Mediating Role of Student Computer Competency in the Relationship Between the Instructor and the Educational Content (2023)What drives the adoption of mobile learning services among college students: An application of SEM-neural network modeling (2024)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Common Beliefs and Reality About PLS (2014)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)
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References

  • 2015A primer on partial least squares structural equation modeling (PLS-SEM)18,923 cited
  • 2016Does higher education service quality effect student satisfaction, image and loyalty?355 cited
  • 2022Student satisfaction and interaction in higher education253 cited
  • 2023Impact of classroom environment, teacher competency, information and communication technology resources, and university facilities on student engagement and academic performance158 cited
  • 2019University Reputation, Brand Attachment and Brand Personality as Antecedents of Student Loyalty: A Study in Higher Education Context107 cited
  • 2017Service quality and student/customer satisfaction in the private tertiary education sector in Singapore104 cited
  • 2021The Antecedents Affecting University Reputation and Student Satisfaction: A Study in Higher Education Context55 cited
  • 2018Quality Assurance at Hotel Management Tertiary Institutions in Australia: An Insight Into Factors Behind Domestic and International Student Satisfaction54 cited
  • 2020Students' Perception of Lecturers' Competency and the Effect on Institution Loyalty: The Mediating Role of Students' Satisfaction.45 cited
  • 2019Competences in higher education tourism internships43 cited
  • 2021Towards a comprehensive student satisfaction model43 cited
  • 2020Students’ Acceptance for e-Learning and the Effects of Self-Efficacy in Malaysia41 cited
  • 2021Determinants of university reputation: conceptual model and empirical investigation in an emerging higher education market

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41 cited
  • 2021Factors Affecting e-Learning Acceptance among Students: The Moderating Effect of Self-efficacy36 cited
  • 2023Service quality affecting student satisfaction in higher education institutions in Ghana32 cited
  • 2019The Role of Technical and Vocational Education and Training (TVET) in Restoring Hospitality Sector Specific Skills in Zimbabwe: A Students’ Perspective28 cited
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