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Abstract The Delhi Metro’s (DM) public transportation share has been decreasing due to fare hikes and COVID-19 restrictions. To improve ridership, a study is being conducted to evaluate the DM’s performance and identify areas for improvement. The Magenta Line, is investigated through an on-board survey in July-August 2021 to collect primary data. The survey covers commuter perceptions of safety & security, financial & economic factors, infrastructure & comfort and functional & operational features. The Relative Importance Index approach is used to analyze the data and evaluate DM performance. An ANN model is also presented to determine the factors influencing the choice to travel on the DM, with the “metro fare per trip” being a key consideration. The study found that safety and security had the highest RII, followed by efficiency and viability, functional and operational features, infrastructure and comfort, and financial and economic factors. The metro fare had the lowest RII.
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