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Public administration today has to deal with increasingly complex and interdependent phenomena. In this context, the IDHEAP model developed by the Swiss Graduate School of Public Administration (IDHEAP) provides a framework for understanding how public organizations operate. It also offers solutions and advice for shaping public administration from a comprehensive, systemic, dynamic perspective. The essential components of the public administration system and its environment are addressed from a practical angle, backed by the latest theoretical and empirical knowledge (e.g., values, law, human-resources management, digitalization). Finally, numerous case studies show how the model can be used to design and develop public action. This book is the fruit of the experience acquired by the members of IDHEAP in supporting and analyzing the transformation of public organizations.
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