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Conversational Web Browsing: Where Do Existing DesignGuidelines Fall Short?
16 references·1 citing·52 second hop
Conversational Web Browsing: Where Do Existing DesignGuidelines Fall Short? (2025)Conversational Web Browsing: Where Do Exi…Defining Patterns for a Conversational Web (2023)Defining Patterns for a Conve…How Should My Chatbot Interact? A Survey on Social Characteristics in Human–Chatbot Interaction Design (2020)How Should My Chatbot Interac…Accessible conversational user interfaces (2020)Accessible conversational use…What Makes a Good Conversation? (2019)What Makes a Good Conversatio…VERSE (2019)VERSEReading Between the Guidelines (2019)Reading Between the GuidelinesA Taxonomy of Social Cues for Conversational Agents (2019)A Taxonomy of Social Cues for…Voice Interfaces in Everyday Life (2018)Voice Interfaces in Everyday …Should Machines Express Sympathy and Empathy? Experiments with a Health Advice Chatbot (2018)Should Machines Express Sympa…"Siri Talks at You" (2018)"Siri Talks at You"Capti-speak (2015)Capti-speakFrom screen reading to aural glancing (2014)From screen reading to aural …The HearSay non-visual web browser (2007)The HearSay non-visual web br…Analysis of navigability of Web applications for improving blind usability (2007)Analysis of navigability of W…Proposing new metrics to evaluate web usability for the blind (2005)Proposing new metrics to eval…Increasing usability when interacting through screen readers (2004)Increasing usability when int…Disability, Differences, and Diversity: Revisiting Inclusive Design and Access (2026)Disability, Differences, and …User interface of a Home Page Reader (1998)Web content accessibility guidelines 1.0 (2001)Bridging the gap (2003)Evaluating DANTE (2007)Coping tactics employed by visually disabled users on the web (2013)Web accessibility: Filtering redundant and irrelevant information improves website usability for blind users (2017)A simplest systematics for the organization of turn-taking for conversation (1974)A simplest systematics for the organization of turn-taking for conversation (1974)Pragmatics (1983)Alexa, Are You Listening? (2018)Use of Intelligent Voice Assistants by Older Adults with Low Technology Use (2020)What Frustrates Screen Reader Users on the Web: A Study of 100 Blind Users (2007)The Invisible Work of Accessibility (2015)"Accessibility Came by Accident" (2018)"Phantom Friend" or "Just a Box with Information" (2019)Exploring older adults’ perception and use of smart speaker-based voice assistants: A longitudinal study (2021)The media equation: how people treat computers, television, and new media like real people and places (1997)Machines and Mindlessness: Social Responses to Computers (2000)Empathy and Moral Development: Implications for Caring and Justice (2001)Effectiveness of an Empathic Chatbot in Combating Adverse Effects of Social Exclusion on Mood (2020)Emotional Support from AI Chatbots: Should a Supportive Partner Self-Disclose or Not? (2021)Too human and not human enough: A grounded theory analysis of mental health harms from emotional dependence on the social chatbot Replika (2022)I.—COMPUTING MACHINERY AND INTELLIGENCE (1950)Politeness (1987)Emotional Intelligence (1990)Conceptual Metaphors Impact Perceptions of Human-AI Collaboration (2020)Ideal technologies, ideal women: AI and gender imaginaries in Redditors’ discussions on the Replika bot girlfriend (2022)Cyber Shopping Beyond Boundaries: The Metaverse Revolution in e‐Commerce and Consumer Behavior (2025)A Coefficient of Agreement for Nominal Scales (1960)The Measurement of Observer Agreement for Categorical Data (1977)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Almost human? A comparative case study on the social media presence of virtual influencers (2021)The Cognitive-Affective-Social Theory of Learning in digital Environments (CASTLE) (2021)False idols: Unpacking the opportunities and challenges of falsity in the context of virtual influencers (2022)Cognitive Load During Problem Solving: Effects on Learning (1988)Constructing grounded theory : a practical guide through qualitative analysis (2006)VizWiz (2010)"Nobody Speaks that Fast!" An Empirical Study of Speech Rate in Conversational Agents for People with Vision Impairments (2020)Exploring young children's engagement in joint reading with a conversational agent (2020)Exploring Chart Question Answering for Blind and Low Vision Users (2023)Chatbots and Conversational Agents in Mental Health: A Review of the Psychiatric Landscape (2019)Improving User Experience of Virtual Health Assistants: Scoping Review (2021)Consumer engagement with AI‐powered voice assistants: A behavioral reasoning perspective (2023)To chat or bot to chat: Ethical issues with using chatbots in mental health (2023)Politeness : Some Universals in Language Usage (1987)Using thematic analysis in psychology (2006)"Alexa is a Toy": Exploring Older Adults' Reasons for Using, Limiting, and Abandoning Echo (2020)"I Hear You, I Feel You": Encouraging Deep Self-disclosure through a Chatbot (2020)Exploring How Older Adults Use a Smart Speaker–Based Voice Assistant in Their First Interactions: Qualitative Study (2020)Improving Web accessibility through an enhanced open-source browser (2005)Flexible tool support for accessibility evaluation (2006)Improving search engine interfaces for blind users: a case study (2006)
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References

  • 2018Voice Interfaces in Everyday Life718 cited
  • 2019A Taxonomy of Social Cues for Conversational Agents574 cited
  • 2020How Should My Chatbot Interact? A Survey on Social Characteristics in Human–Chatbot Interaction Design572 cited
  • 2019What Makes a Good Conversation?459 cited
  • 2018Should Machines Express Sympathy and Empathy? Experiments with a Health Advice Chatbot448 cited
  • 2018"Siri Talks at You"172 cited
  • 2007Analysis of navigability of Web applications for improving blind usability116 cited
  • 2020Accessible conversational user interfaces84 cited
  • 2004Increasing usability when interacting through screen readers83 cited
  • 2019Reading Between the Guidelines75 cited
  • 2007The HearSay non-visual web browser53 cited
  • 2005Proposing new metrics to evaluate web usability for the blind46 cited
  • 2019VERSE42 cited
  • 2015Capti-speak34 cited
  • 2014From screen reading to aural glancing30 cited
  • 2023Defining Patterns for a Conversational Web29 cited

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  • 2026Disability, Differences, and Diversity: Revisiting Inclusive Design and Access1 cited