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This paper assessed government efforts towards the implementation of an integrated electronic records management system (IERMS) in public service in Zambia. The study adopted a qualitative methodology, and a purposive sampling method was employed to draw a sample size of 11 key informants from key government ministries and units. Primary data was collected using semi-structured interviews and it was thematically analysed. The findings revealed that an IERMS has not been implemented, but the Government through the Smart Zambia Institute has begun to develop an IERMS. Further, the Government has provided a legal framework and server ICT infrastructure to support e-records management in public service in Zambia. However, no standards have been adopted to facilitate the implementation of an IERMS. The study has also identified challenges which include lack of funding, change management strategy, ICT skills among records officers, and end-user involvement in the project. Based on the findings above, the study recommends that the Government of Zambia expedite the development of an IERMS; adopt standards; train staff in e-records management; develop a change management strategy; and improve end-user ICT infrastructure.
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