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Cómo medir la satisfacción del cliente: desarrollo y utilización de cuestionarios
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Cómo medir la satisfacción del cliente: desarrollo y utilización de cuestionarios (1995)Cómo medir la satisfacción del cliente: d…Perceived Quality in Sports Centers in Southern Spain: A Case Study (2019)Perceived Quality in Sports C…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)
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  • 2019Perceived Quality in Sports Centers in Southern Spain: A Case Study27 cited

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