Understanding Choice of Information and Communication Channels in Knowledge Sharing

Jason Snyder · Joo Eng Lee‐Partridge

6 citations0/0 files storedJournal of the Association for Information Systems

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Knowledge Management and Sharing Team Dynamics and Performance Information Systems Theories and Implementation

Abstract

This study represents research-in-progress that investigates the factors motivating employee choice of information and communication channels for sharing knowledge. A pilot study was conducted to determine what channels are available, what channels employees actually use, and why they employ those channels. Participants responded to an online questionnaire. Preliminary results show that employees have a wide variety of channels available. Face-to-face, telephone, and e-mail are commonly used for knowledge sharing while Web 2.0 technologies remain underutilized. Channel choice appears to be influenced by the type of knowledge to be shared, among other things. Based on the results and extant literature on practice-based research and cross-boundary knowledge sharing, a model is developed to guide our future research.

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1992The Duality of Technology: Rethinking the Concept of Technology in Organizations 2005Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate1 2002A Pragmatic View of Knowledge and Boundaries: Boundary Objects in New Product Development 2004Transferring, Translating, and Transforming: An Integrative Framework for Managing Knowledge Across Boundaries 1983Information Richness. A New Approach to Managerial Behavior and Organization Design 2003Sharing Meaning Across Occupational Communities: The Transformation of Understanding on a Production Floor 2003Knowledge Sharing in Organizations: A Conceptual Framework 2008Social network, social trust and shared goals in organizational knowledge sharing

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