Ontology-based Process Support

Abstract

This paper describes a principled approach towards creating an IT-support environment for knowledge workers. Starting in the analysis phase our approach paves the way for putting an intelligent assistant to work within a typical business process environment. Thereby, this support intelligence is centred around the interdependencies between documents providing the background knowledge and business processes. Introduction Support for the knowledge worker in her daily work may take many different guises: groupware systems and information access and retrieval tools support different knowledge processes, while workflow management covers the support for rigidly structured processes. However, what is largely missing so far is an environment that integrates the business process aspects of weakly structured knowledge work with an environment that actively supports the worker in using and adding to knowledge resources. In addition, we must cope with three major problems that occur in practical ...

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