Electronic Performance Support: An End User Training Perspective

Abstract

This paper investigates the potential of electronic performance support (EPS) for end-user training. It consists of three components, an overview and conceptualization of EPS, an analysis of its main features based on various learning theories, and a framework for evaluating its potential for end-user training. The analysis shows that EPS is complementary to traditional training methods in many ways. Significant benefits can be expected from the integration of working and learning, which is central to EPS. Several propositions are proposed along with the research framework: The success of EPS is likely contingent upon its fit with users’ characteristics, IT tools to be used, and the expected knowledge outcomes.

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