Re-energizing Citizenship: What, Why and How?

Abstract

Policy makers and opinion leaders argue that public involvement in public service delivery offers tangible benefits to society by delivering outcomes to policy, improving the quality of democracy and delivering benefits to the individuals who participate. The idea is based on a critique of existing modes of delivering services, which have been too closely tied to the interests and working practices of professionals and both central and local bureaucrats, and the belief that it is society itself that has the critical links and capacities to solve policy problems, albeit with the direct support of the institutions of the state. The building in of the citizen into public decision making and into the delivery of public services has been a central feature of policy initiatives for at least the last fifteen years, growing in significance since 1997, and promises to be a core part of policy for the foreseeable future. These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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