Service recovery: Literature review and research issuesAnupam Krishna, G.S. Dangayach, Rakesh Jain2011-06-01articleJournal of Service Science Research48 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyService and Product InnovationAI in Service InteractionsAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 48 citations exist upstream.References1994The Commitment-Trust Theory of Relationship Marketing1985A Conceptual Model of Service Quality and Its Implications for Future Research1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions1996The Behavioral Consequences of Service Quality1994Determinants of Long-Term Orientation in Buyer-Seller Relationships1984A Service Quality Model and its Marketing Implications2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments1992A National Customer Satisfaction Barometer: The Swedish ExperienceCited by2020“It’s not worth the effort”! Examining service recovery in Airbnb and other homesharing platforms2023Mapping the service recovery research landscape: A bibliometric‐based systematic review2018The role of organizational climate and organizational commitment in predicting service recovery