Beyond Organizational Change: Structure, Discourse and Power in UK Financial Services

Glenn Morgan · Andrew J. Sturdy

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Management and Organizational Studies Housing, Finance, and Neoliberalism Organizational Management and Change

Abstract

PART ONE: INTRODUCTION The Social Approach to Organizational Change PART TWO: THE ORGANIZATIONAL FIELD OF UK FINANCIAL SERVICES Money, Financial Institutions and the Social Order National and International Money: Restructuring British Financial Institutions PART THREE: CHANGING DISCOURSES: PROCESS AND OUTCOMES Introducing Strategic Discourse Strategy Discourse and Financial Services: Enter the Management Consultants and IT Marketing Discourse: its Emergence and Contradictions Changing Work Experiences and Practices: from Black Coats to Service Smiles PART FOUR: THE EMERGING ORGANIZATIONAL FIELD Transformation and Change in Financial Services Conclusion References Index

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1987Institutional Theories of Organization 2002The Social Meaning of Money 1993A strategy of change

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