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HENK PANDER MAAT & MICHAEL STEEHOUDER: Introduction. MICHAEL BECKER-MROTZEK: Forms as literalized discourses in the communication between administration and citizens. RIEN ELLING: Identifying communicative and organizational text functions in evaluating the usability of texts. JOHN R. HAYS, JILL HATCH & CHARLES A. HILL: Reading the writer's personality: the functional impact in communication. WOLFGANG HERRLITZ: Text processing in intercultural business communication. FRANK JANSEN: Politeness phenomena in Dutch direct mail. DANIEL JANSSEN & JOOST SCHILPEROORD: Policy-writing research and functional text quality. MICHAEL KLAUKE: The text as a functional and structural unit. LEO LENTZ & HENK PANDER MAAT: Evaluating text quality: reader-focused or text-focused? HENRIETTE NICKELS SHIRK: Issues in creating online documentation. PETER JAN SCHELLENS: The functional perspective on text quality: recent research in the Netherlands. KAREN A. SCHRIVER: Teaching writers to anticipate readers' needs: what can document designers learn from usability testing? [NCTE Best Article on Methods of Teaching Technical or Scientific Communication Award winner]. MICHAEL STEEHOUDER & CAREL JANSEN: Optimizing the quality of forms. LUUK VAN WAES: The influence of the computer on writing profiles.
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