Planners on Planning: Leading Planners Offer Real-Life Lessons on What Works, What Doesn't, and Why

Abstract

LESSONS ON PERSONAL SUCCESS 1. Pursuing Effectiveness and Personal Success in the Next Era - Norman Whitaker 2. How to Become a Successful Planner - Sergio Rodriguez 3. The Ten Habits of Highly Effective Planners - Richard C. Bernhardt 4. Five Commitments That Can Make a Difference - Paul A. Bergman 5. What They Don't Teach You in School - Jim Reid 6. Thirty How-To's for Success - Paul C. Zucker 7. Organizing and Managing for Success - Keith L. Cubic LESSONS ON POLITICS 8. Guidelines for Survival and Success - Linda L. Davis 9. The Principles of Community Alignment and Empowerment - Gene Boles 10. Making a Difference with Equity Planning - Norman Krumholz 11. A New Vision on Collaborative Public Service - Elizabeth L. Hollander LESSONS ON EFFECTIVENESS 12. Core Values and Principles for Effective Planning - Robert W. Becker 13. Visioning for Tangible Results - John A. Lewis 14. The Five Principles of Effective Practice in a Participatory Democracy - V. Gail Easely 15. Tooling Up for Effective Planning - Angela N. Harper 16. It Seemed Lie a Good Idea at the Time - Marjorie W. Macris LESSONS ON CUSTOMERS 17. Gaining Credibility and Trust Through Teaching, Patience, and Timing - Robert W. Marriott Jr 18. The Six Operating Principles of Effective Customer Service - Bruce W. McClendon 19. Helping Customers Solve Their Problems - Ray Quay 20. The Planner as Entrepreneur - Floyd Lapp 21. Attitude, Professionalism, and Opportunity - William W. Bowdy 22. Understanding and Improving the Management of Planning Agencies - Stuart Meck Conclusion: Lessons Learned Afterword - Ted Gaebler.

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