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It is known that different fare-collection strategies have different passenger boarding and alighting rates for street-based public transport services. In this paper, various models of stop service times are reviewed, the available empirical observations of boarding and alighting rates are summarized, and the effects of different average boarding rates and coefficients of variation of boarding rates on the route performance of a tram (light rail transit) service are examined. The analysis is conducted using the TRAMS (Transit Route Animation and Modeling by Simulation) package. This modeling package is briefly described with particular attention to the passenger demand subroutine as well as the tram stop service times subroutine. As a result of the analysis, it was found that slower boarding rates produce a slower and less reliable service along the route. The variability of boarding rates has no effect on route travel time but does contribute to greater unreliability in level of service. It is concluded that these level-of-service effects need to be considered when assessing the effect of changes in fare-collection strategies.
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