Managing contingent workers : how to reap the benefits and reduce the risks

Abstract

Contingent workers now account for nearly a quarter of the US workforce. This book provides statistical data, analysis, and detailed case studies that challenge the prevailing assumption that call workers are always a cost-effective alternative to using workers. The book provides detailed information on how: to analyze the cost-effectiveness of using contingent labour; to determine when it will save money - and when it won't; to measure the cost-effectiveness of training; to manage contingent workers, or a blended workforce of core and contingent workers, for greatest effectiveness; and to understand legal, tax and social implications. The book also documents the mixed experiences of using contingent labour through five detailed case studies.

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