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• 2003Stormy weather: testing “stealing thunder” as a crisis communication strategy to improve communication flow between organizations and journalists177 cited
• 2005Crisis management and recovery: how restaurants in Hong Kong responded to SARS171 cited
• 2010Why a concern for apologia and crisis communication?127 cited
• 2002Crisis Management & Team Effectiveness: A Closer Examination118 cited
• 2010Evaluating Ethical Approaches to Crisis Leadership: Insights from Unintentional Harm Research101 cited
• 2014Managing a health crisis on Facebook: How the response strategies of apology, sympathy, and information influence public relations95 cited
• 2006Ethical Rationality: A Strategic Approach to Organizational Crisis83 cited
• 2010Crisis Communication and Its Allied Fields83 cited
• 2011Responsible Leadership in Organizational Crises: An Analysis of the Effects of Public Perceptions of Selected SA Business Organizations’ Reputations77 cited
• 2006The Significance of Crisis Communication in the Aftermath of 9/11: A National Investigation of How Tourism Managers Have Re-Tooled Their Promotional Campaigns73 cited
• 2005Towards a postmodern understanding of crisis communication69 cited
• 2009Crisis Management in the New Strategy Landscape65 cited
• 2021“Rogue machines” and crisis communication: When AI fails, how do companies publicly respond?