Contributors. PART I PERSPECTIVES ON TELEPHONE SURVEY METHODOLOGY. 1 Telephone Survey Methods: Adapting to Change ( Clyde Tucker and James M. Lepkowski ). PART II SAMPLING AND ESTIMATION. 2 Sampling and Weighting in Household Telephone Surveys ( William D. Kalsbeek and Robert P. Agans ). 3 Recent Trends in Household Telephone Coverage in the United States ( Stephen J. Blumberg, Julian V. Luke, Marcie L. Cynamon, and Martin R. Frankel ). 4 The Infl uence of Mobile Telephones on Telephone Surveys ( Vesa Kuusela, Mario Callegaro, and Vasja Vehovar ). 5 Methods for Sampling Rare Populations in Telephone Surveys ( Ismael Flores Cervantes and Graham Kalton ). 6 Multiplicity-Based Sampling for the Mobile Telephone Population: Coverage, Nonresponse, and Measurement Issues ( Robert Tortora, Robert M. Groves, and Emilia Peytcheva ). 7 Multiple Mode and Frame Telephone Surveys ( J. Michael Brick and James M. Lepkowski ). 8 Weighting Telephone Samples Using Propensity Scores ( Sunghee Lee and Richard Valliant ). PART III DATA COLLECTION. 9 Interviewer Error and Interviewer Burden ( Lilli Japec ). 10 Cues of Communication Difficulty in Telephone Interviews ( Frederick G. Conrad, Michael F. Schober, and Wil Dijkstra ). 11 Oral Translation in Telephone Surveys ( Janet Harkness, Nicole Schoebi, Dominique Joye, Peter Mohler, Timo Faass, and Dorothee Behr ). 12 The Effects of Mode and Format on Answers to Scalar Questions in Telephone and Web Surveys ( Leah Melani Christian, Don A. Dillman, and Jolene D. Smyth ). 13 Visual Elements of Questionnaire Design: Experiments with a CATI Establishment Survey ( Brad Edwards, Sid Schneider, and Pat Dean Brick ). 14 Mode Effects in the Canadian Community Health Survey: A Comparison of CATI and CAPI ( Yves Beland and Martin St-Pierre ). PART IV OPERATIONS. 15 Establishing a New Survey Research Call Center ( Jenny Kelly, Michael W. Link, Judi Petty, Kate Hobson, and Patrick Cagney ). 16 CATI Sample Management Systems ( Sue Ellen Hansen ). 17 Measuring and Improving Telephone Interviewer Performance and Productivity ( John Tarnai and Danna L. Moore ). 18 Telephone Interviewer Voice Characteristics and the Survey Participation Decision ( Robert M. Groves, Barbara C. O'Hare, Dottye Gould-Smith, Jose Benki, and Patty Maher ). 19 Monitoring Telephone Interviewer Performance ( Kenneth W. Steve, Anh Thu Burks, Paul J. Lavrakas, Kimberly D. Brown, and J. Brooke Hoover ). 20 Accommodating New Technologies: Mobile and VoIP Communication ( Charlotte Steeh and Linda Piekarski ). PART V NONRESPONSE. 21 Privacy, Confidentiality, and Respondent Burden as Factors in Telephone Survey Nonresponse ( Eleanor Singer and Stanley Presser ). 22 The Use of Monetary Incentives to Reduce Nonresponse in Random Digit Dial Telephone Surveys ( David Cantor, Barbara C. O'Hare, and Kathleen S. O'Connor ). 23 The Causes and Consequences of Response Rates in Surveys by the News Media and Government Contractor Survey Research Firms ( Allyson L. Holbrook, Jon A. Krosnick, and Alison Pfent ). 24 Response Rates: How have they Changed and Where are they Headed? ( Michael P. Battaglia, Meena Khare, Martin R. Frankel, Mary Cay Murray, Paul Buckley, and Saralyn Peritz ). 25 Aspects of Nonresponse Bias in RDD Telephone Surveys ( Jill M. Montaquila, J. Michael Brick, Mary C. Hagedorn, Courtney Kennedy, and Scott Keeter ). 26 Evaluating and Modeling Early Cooperator Effects in RDD Surveys ( Paul P. Biemer and Michael W. Link ). References. INDEX.
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