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Public Services Management

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Public Policy and Administration Research Public Administration in Developing Nations Public Administration and Political Analysis

Abstract

I. THE CONTEXT OF PUBLIC SERVICES MANAGEMENT1. Political context of public services management2. Social and economic context3. New technologies and public management: issues for the information age4. Distinctiveness of public management5. Accountabilities6. Markets and bureaucracy II. THE MANAGER'S TASK7. Strategic management: - 8. Managing human resources9. Financial management10. Marketing for the public services11. Managing Networks12. Managing performance13. Managing change III. THE PUBLIC SERVICES ASSESSED14. Public service culture15. Ethics and management. 16. Responsive public services17. Comparative public services management18. ConclusionsIndex

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