Learning to Fly: Practical Lessons from one of the World's Leading Knowledge Companies

Abstract

Foreword Preface Acknowledgements Part 1: OVERVIEW Setting the Context. What is Knowledge Management? The Holistic Model -- It's More than the Sum of the Parts Getting the Environment Right Getting Started -- Just Do It Part 2: TOOLS AND TECHNIQUES Learning from your Peers -- Somebody has Already Done It Learning Whilst Doing -- Time to Reflect Learning After Doing -- When It's All Over Finding the Right People -- If Only I Knew Who Networking and Communities of Practice Leveraging What We've Learned -- Capturing Knowledge Part 3: TODAY AND TOMORROW Embedding it in the Organisation -- Preparing to Let Go Review of the Book -- What Did We Set Out to Do? Appendices Resources Index

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