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Service Innovation
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Service Innovation (2003)Service InnovationINNOVATION MANAGEMENT CHALLENGES: FROM FADS TO FUNDAMENTALS (2018)INNOVATION MANAGEMENT CHALLEN…Scale development and validation for DART model of value co-creation process on innovation strategy (2016)Scale development and validat…Service Innovation: A Review of the Literature (2015)Service Innovation: A Review …Identifying Generative Mechanisms through Affordances: A Framework for Critical Realist Data Analysis (2015)Identifying Generative Mechan…Enablers for Competitiveness of Indian Manufacturing Sector: An ISM-Fuzzy MICMAC Analysis (2015)Enablers for Competitiveness …Service innovation: A comparative study of U.S. and Indian service firms (2012)Service innovation: A compara…Toward a Science of Service Systems Value and Symbols (2010)Toward a Science of Service S…The impact of service innovation on firm-level financial performance (2010)The impact of service innovat…The Global Governance of Knowledge: Patent Offices and their Clients (2010)The Global Governance of Know…The future of value creation and innovations: Aspects of a theory of value creation and innovation in a global knowledge economy (2010)The future of value creation …Generative mechanisms for innovation in information infrastructures (2010)Generative mechanisms for inn…New Service Development Competence and Performance: An Empirical Investigation in Retail Banking (2008)New Service Development Compe…Research and development (R&D) beyond manufacturing: the strange case of services R&D (2007)Research and development (R&D…What academic research tells us about service (2006)What academic research tells …Understanding service sector innovation (2006)Understanding service sector …Enterprise transformation (2006)Enterprise transformationStrategies for Theorizing from Process Data (1999)The Theory of Economic Development (2003)An affordance perspective of enterprise social media and organizational socialization (2018)Critical realism in empirical research: employing techniques from grounded theory methodology (2018)ON THE CONSTRUCTION OF A SOCIAL REALITY (2018)Retroductive Theorizing: A Contribution of Critical Realism to Mixed Methods Research (2021)Towards a theory of innovation in services (1986)Knowledge-Intensive Business Services as Co-Producers of Innovation (2000)KNOWLEDGE-INTENSIVE BUSINESS SERVICES AS CO-PRODUCERS OF INNOVATION (2000)Formal R&D management and strategic decision making in small firms in knowledge‐intensive business services (2012)The temporal trajectories of innovative search: Insights from public hospital services (2012)Mapping SME productivity research: a systematic review of empirical evidence and future research agenda (2021)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)A systematic review of research on innovation in hospitality and tourism (2016)Employee service innovative behavior (2017)Impact of corporate social responsibility on reputation—Insights from tweets on sustainable development goals by CEOs (2019)Firm Resources and Sustained Competitive Advantage (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Complementary Drivers of New Product Development Performance: Cross‐Functional Coordination, Information System Capability, and Intelligence Quality (2011)Enhancing effects of supply chain resilience: insights from trajectory and resource-based perspectives (2017)Digital technology deployment and firm resilience: Evidence from the COVID-19 pandemic (2022)Situated Learning: Legitimate Peripheral Participation. (1994)Firm resources and sustained competitive advantage (2004)Customer knowledge management, innovation capability and business performance: a case study of the banking industry (2014)The impacts of technological environments and co-creation experiences on customer participation (2015)Knowledge management, customer relationship management and innovation capabilities (2020)Realist social theory the morphogenetic approach (1995)Steps Toward an Ecology of Infrastructure: Design and Access for Large Information Spaces (1996)The New Industrial Engineering: Information Technology and Business Process Redesign (2011)The Interactions between Information and Communication Technologies and Innovation in Services (2015)Critical realism: what you should know and how to apply it (2020)Generativity of enterprise IT infrastructure for digital innovation (2024)Increasing Returns and Long-Run Growth (1986)The Knowledge-Creating Company (1995)Evolving to a New Dominant Logic for Marketing (2003)An evolutionary framework for service innovation: Insights of complexity theory for service science (2011)An empirical analysis of three econometric frameworks for evaluating economic impacts of transportation infrastructure expenditures across countries (2014)A review of employee innovative behavior in services (2016)Open Innovation: The New Imperative for Creating and Profiting from Technology (2003)Business Models, Business Strategy and Innovation (2009)Business Model Generation : A Handbook for Visionaries, Game Changers, and Challengers (2010)A REVIEW AND CRITICAL ASSESSMENT OF THE ISO56002 INNOVATION MANAGEMENT SYSTEMS STANDARD: EVIDENCE AND LIMITATIONS (2020)Towards Systematic Sustainable Business Model Innovation: What Can We Learn from Business Model Innovation (2022)Exploring the relationship among ESG, innovation, and economic and financial performance: evidence from the energy sector (2023)Information sharing in a supply chain (2000)An Empirical Investigation of the Relationship Between Change in Corporate Social Performance and Financial Performance: A Stakeholder Theory Perspective (2001)Research on Innovation: A Review and Agenda for Marketing Science (2006)Modeling big data enablers for operations and supply chain management (2018)Assessment of circular economy enablers: Hybrid ISM and fuzzy MICMAC approach (2021)SmartISM: Implementation and Assessment of Interpretive Structural Modeling (2021)Service Management—Academic Issues and Scholarly Reflections from Operations Management Researchers* (2007)The relative importance of service quality dimensions in E-commerce experiences (2018)When empathy prevents negative reviewing behavior (2019)
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  • 2015Identifying Generative Mechanisms through Affordances: A Framework for Critical Realist Data Analysis257 cited
  • 2018INNOVATION MANAGEMENT CHALLENGES: FROM FADS TO FUNDAMENTALS165 cited
  • 2006What academic research tells us about service163 cited
  • 2010The future of value creation and innovations: Aspects of a theory of value creation and innovation in a global knowledge economy156 cited
  • 2008New Service Development Competence and Performance: An Empirical Investigation in Retail Banking148 cited
  • 2012Service innovation: A comparative study of U.S. and Indian service firms146 cited
  • 2006Understanding service sector innovation141 cited
  • 2015Enablers for Competitiveness of Indian Manufacturing Sector: An ISM-Fuzzy MICMAC Analysis135 cited
  • 2010Generative mechanisms for innovation in information infrastructures133 cited
  • 2007Research and development (R&D) beyond manufacturing: the strange case of services R&D125 cited
  • 2006Enterprise transformation120 cited
  • 2010The Global Governance of Knowledge: Patent Offices and their Clients117 cited
  • 2015Service Innovation: A Review of the Literature112 cited
  • 2016Scale development and validation for DART model of value co-creation process on innovation strategy

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103 cited
  • 2010The impact of service innovation on firm-level financial performance101 cited
  • 2010Toward a Science of Service Systems Value and Symbols95 cited