Managing Information Services: A Transformational Approach

Abstract

Contents: Part 1: Managing in a Dynamic Environment: Introduction to management Strategic influences. Part 2: Planning and Managing for Transformation: Strategic planning Human resource management Knowledge and information management Technology and strategic asset management Financial management. Part 3: Creating the Right Corporate Environment: Corporate culture Politics Policy making Innovation and creativity. Part 4: Transforming the Corporate Environment: Leadership Engaging in change Group dynamics and team building Motivation Conflict management Negotiation. Part 5: Managing Yourself and Others: Personal communication and networking Stress management Career planning and personal development Managing expertise and generation gaps. Part 6: Governance and Accountability: Corporate Governance Accountability and influence Encouraging transparency Measuring benefits and performance Risk Management Security Outsourcing. Part 7: Positioning to Excel in Service Delivery: Competitive strategies Corporate image Ensuring service quality Epilogue: Achieving the transformation - the final strategy Index.

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