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Understanding Resource Management: How to Deploy Your People, Products, and Processes for Maximum Productivity
0 references·16 citing·47 second hop
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  • 2013Information Technology and Product/Service Innovation: A Brief Assessment and Some Suggestions for Future Research319 cited
  • 2008The Impact of Strategic Orientation on Intellectual Capital Investments in Customer Service Firms122 cited
  • 2018Resource orchestration and dynamic managerial capabilities: focusing on sales managers as effective resource orchestrators77 cited
  • 2017A review of service quality and service delivery70 cited
  • 2011The impact of a service-dominant focus strategy and stewardship culture on organizational innovativeness in family-owned businesses65 cited
  • 2016Integration, knowledge creation and B2B governance: The role of resource hierarchies in financial performance54 cited
  • 2015Critical perspectives on strategic CSR: what is sustainable value co-creation orientation?46 cited
  • 1997The Marketing Audit: Five Decades Later44 cited
  • 2009Service-Oriented Entrepreneurship: Service-Dominant Logic in Green Design and Healthcare42 cited
  • 2006The Small and Long View42 cited
  • 2019Internal market orientation as a value creation mechanism38 cited
  • 2014Signs and Practices as Resources in IT-Related Service Innovation34 cited
  • 2014Supply chain services from a service-dominant perspective: a content analysis33 cited

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2016
Service supply chain: strategic interaction and relationship value
32 cited
  • 2014Relationship marketing strategy: an operant resource perspective29 cited
  • 2012Retail service‐based operant resources and market performance27 cited