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The Failure of Resource Sharing in Public Libraries and Alternative Strategies for Service
0 references·2 citing·6 second hop
The Failure of Resource Sharing in Public Libraries and Alternative Strategies for Service (1986)The Failure of Resource Sharing in Public…Service quality: An unobtrusive investigation of interlibrary loan in large public libraries in Canada (1994)Service quality: An unobtrusi…PHILOSOPHIES OF INTERLENDING IN PUBLIC LIBRARIES (1988)PHILOSOPHIES OF INTERLENDING …A Service Quality Model and its Marketing Implications (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)IDENTIFYING WHAT SERVICES NEED TO BE IMPROVED BY MEASURING THE LIBRARY’S PERFORMANCE (2007)Understanding perceived service quality and satisfaction (2012)The Effect of Accounting Information Systems, Organizational Commitment and Work Discipline on Employee Performance (2023)
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  • 1994Service quality: An unobtrusive investigation of interlibrary loan in large public libraries in Canada44 cited
  • 1988PHILOSOPHIES OF INTERLENDING IN PUBLIC LIBRARIES2 cited

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