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Why best practices, the shortcut to productivity and results the value if aligning I/T with business strategies receiving value from computers and the high priests of technology best practices applications, focusing on the essentials managing legacy systems and choosing the right architectures aligning business and information processing cultures in a techno-centric age making day-to-day operations work effectively, always staying in top management shape, winning the culture wars a strategy for managing the hunt for value, the focus on best practices beyond best practices. Appendices: how to take a snapshot of your I/T effectiveness applying quality management practices to I/T - the short course.
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