Social Administration: A Client-Centered Approach

Charles A. Rapp · John P. Poertner

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Public Policy and Administration Research Social Work Education and Practice Social Sciences and Policies

Abstract

1.Client-Centered Management. 2.Social Program Design. 3.Managing Information. 4.Managing Personnel. 5.Resource Management. 6.Getting It Done. 7.Integrating Client-Centered Management: The Inverted Hierarchy. Index.

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2005Management Information Systems 2009The Impact of Work Stressors on the Life Satisfaction of Social Service Workers: A Preliminary Study 1996Creating More Effective Human Service Organizations Through Strategies of Empowerment 2002Client Satisfaction Methods: Input from Parents with Children in Foster Care 2004Nothing In—Nothing Out 1997Performance Measurement 1998Self-Efficacy and Organizational Change Leadership 2007Critical strategies for implementing supported employment

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