Customer Care: A training manual for library staff

Pat Gannon‐Leary

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Library Science and Information Literacy Library Science and Administration Web and Library Services

Abstract

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use - reference work and/or training manual Potential as a text book Applicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services

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