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Contents: Foreword Introduction Alan Brine Section I Teaching and Training Users: Teaching and training users of university libraries via learning technologies, Helen Booth and Margaret Kendall Training for pedagogical development, Jo Webb and Chris Powis Facilitating information literacy education (FILE), Susie Andretta. Section II Resource Management: Preservation training, Graham Matthews Management of electronic resources, Frances Boyle. Section III Services to Users: Inclusion training to tackle social exclusion, John Vincent Customer service training, Beryl Morris. Section IV Management: Supporting 1st line managers, Barbara Allan Training and continual professional development (recruitment, selection and interviewing, and induction), Carol Brooks Strategic development, Sheila Corrall Mentoring, Jane Walton. Section V Professional Development: National and vocational qualifications, Kath Owen Communities of practice, Barbara Allan Evidence-based practice, Andrew Booth. Section IV International Developments: The Australian training scene, Ross Harvey and Richard Sayers Library training practice and development in the United States, Terry L. Weech Index.
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