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Cited by

• 2007A methodology for business process improvement and IS development62 cited
• 20012000 International Student Paper Award Winner: Balanced Scorecard for Projects53 cited
• 2003Can lean media support knowledge sharing? investigating a hidden advantage of process improvement48 cited
• 2011Representing and Approaching Complex Management Issues: Part 1 - Role and Definition47 cited
• 2014Business Process Modeling in Higher Education Institutions. Developing a Framework for Total Quality Management at Institutional Level40 cited
• 2012Business process improvement of credit card department: case study of a multinational bank35 cited
• 2003Communication-focused business process redesign: assessing a communication flow optimization model through an action research study at a defense contractor29 cited
• 2008Understanding Knowledge-Intensive, Practice-Oriented Business Processes27 cited
• 2005An experimental study of process representation approaches and their impact on perceived modeling quality and redesign success25 cited
• 2008IMPLEMENTATION OF ORGANIZATIONAL CHANGES IN ESTONIAN COMPANIES24 cited
• 2001Redesigning Acquisition Processes: A New Methodology Based on the Flow of Knowledge and Information22 cited
• 2018Challenges of Process Modeling in Architecture and Engineering to Execute Projects and Public Works18 cited
• 2018