Public Utilities: Management Challenges for the 21st Century

Abstract

Contents: Introduction Part I: Fundamental Issues in Public Utility Management 1. Public Utilities: Shaped by Challenge and Conflict 2. Policy Challenges Facing Public Utilities 3. The Public Utility Ethics Challenge 4. The Public Utility Regulatory Challenge Part II: Public Utility Management Challenges 5. Meeting Challenges in Public Utility Planning 6. Utility Management and Leadership Challenges 7. The Challenges of Utility Pricing and Rate Setting 8. The Public Utility Marketing Challenge 9. Information Challenges for Public Utility Managers 10. Utility Finance and Accounting Challenges 11. Challenges in Managing Utility Human Resources 12. Challenges in Public Utility Governance Part III: Public Utility System Challenges 13. Challenges in the Electric Energy Industry 14. Challenges in the Natural Gas Industry 15. Challenges in the Water and Wastewater Industries 16. Future Challenges Facing Utility Industry Managers References Index

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