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Cited by

• 1997A Modern Model of Consumption for a Sustainable Society197 cited
• 2012On the road to prosumption: marketing discourse and the development of consumer competencies169 cited
• 1998Customer Care in a Consumer Society: Smiling and Sometimes Meaning it?146 cited
• 2009Les figures du nouveau consommateur: une genèse de la gouvernementalité du consommateur141 cited
• 1998Leisure studies, leisure policy and social citizenship: the failure of welfare or the limits of welfare?108 cited
• 2007Participatory environmental governance in China: Public hearings on urban water tariff setting106 cited
• 2003Higher education: marketing in a quasi‐commercial service industry95 cited
• 2008Visitor perceptions of rural landscapes: A case study in the Peak District National Park, England79 cited
• 1998Between citizen and consumer: multiplying the meanings of the “public understanding of science”71 cited
• 1998Old people as users and consumers of healthcare: a third age rhetoric for a fourth age reality?66 cited
• 2019The importance of CSR initiatives in building customer support and loyalty54 cited
• 2006Interviewers’ challenging questions in British debate interviews51 cited
• 2016The Conversation Frame39 cited
• 2007