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Cited by

• 2004A Companion to Tourism138 cited
• 2005Institutionalizing Participation and Governance? New Participative Structures in Local Government in Ireland76 cited
• 2006CUSTOMER CARE AND THE PUBLIC SERVICE ETHOS69 cited
• 2001‘Effective governance’ through complexity thinking and management science63 cited
• 1997Change in public service management: New institutions and new managerial regimes54 cited
• 1999Interorganizational linkages in the delivery of local leisure services in Canada: responding to economic, political and social pressures45 cited
• 2006From ideas to practice: The involvement of informal settlement communities in policy-making at city level in South Africa23 cited
• 1999Decoding Decentralisation: The Marketing of Urban Local Power?21 cited
• 1996From private choice to public trust: A new social basis for welfare21 cited
• 2002Innovation and Improvement in the Delivery of Public Services: The Use of Quality Management Within Local Government in Canada18 cited
• 1996‘Working the network’: Local authority strategies in the reticulated local state18 cited
• 2008Municipal Response to Local Diversity: Flexibility in Community Governance11 cited
• 2003Local government reform in Great Britain7 cited