Managing Reputational Risk: Curbing Threats, Leveraging Opportunities

Jenny Rayner

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Corporate Identity and Reputation Corporate Social Responsibility Reporting Public Relations and Crisis Communication

Abstract

List of Figures.List of Tables.Preface.Acknowledgements.Chapter 1. Reputation Unravelled.Chapter 2. The Business Case for Reputation Risk Management.Chapter 3. Risk Management: An Overview.Chapter 4. Identifying, Prioritising and Responding to Risks.Chapter 5. Making Reputation Risk Management Everyone's Business.Chapter 6. Managing Threats and Opportunities to Reputation.Chapter 7. Reputation in the Spotlight.Chapter 8. Peace of Mind Through Audit and Assurance.Chapter 9. Bolstering Reputation Through Transparent Reporting and Communications.Chapter 10. Maintaining Momentum.Chapter 11. Towards a Sustainable Reputation.Chapter 12. Future Challenges and Opportunities.Appendix A: The Hermes Principles.Appendix B: Appendix to the Turnbull Report.Appendix C: BP's Policy Commitment on Ethical Conduct.Appendix D: Twelve Steps for Implementing a Code of Business Ethics.Glossary.Index.

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2001The ValueReporting revolution: moving beyond the earnings game

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