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Are Antecedents of Consumer Dissatisfaction and Consumer Attributions for Product Failures Universal
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Are Antecedents of Consumer Dissatisfaction and Consumer Attributions for Product Failures Universal (2002)Are Antecedents of Consumer Dissatisfacti…Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies (2015)Why didn’t it work out? The e…Consumers' anger and coping strategies following appraisals of appliance failure (2012)Consumers' anger and coping s…Dissatisfied consumers’ complaint behaviour concerning product failure of major electrical household appliances – a conceptual framework * (2010)Dissatisfied consumers’ compl…Equity and Expectancy Considerations in Stakeholder Action (2008)Equity and Expectancy Conside…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Stress, appraisal, and coping (1985)Stress: Appraisal and Coping (2013)Coping as a Mediation Mechanism Between Severity of Spectator Dysfunctional Behavior and Revisit Intention: The Moderating Effects of Self-Construal in Sport Consumption (2019)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)The Practice of Social Research. (1976)The Practice of Social Research (1989)Unpleasant market experience and consumer complaint behavior (2010)Crises through the consumer lens: the role of trust, blame and risk (2018)The impact of cultural dimensions on customer complaint behaviours: an exploratory study in Antalya/Manavgat tourism region (2018)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Satisfaction: a behavioral perspective on the consumer (2010)Determinants of banking consumers’ engagement in post service failure positive word-of-mouth (2019)Historical Supplier Performance and Strategic Relationship Dissolution: Unintentional but Serious Supplier Error as a Moderator (2019)Investigating the role of customer forgiveness following a double deviation (2022)
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  • 2010Dissatisfied consumers’ complaint behaviour concerning product failure of major electrical household appliances – a conceptual framework *38 cited
  • 2008Equity and Expectancy Considerations in Stakeholder Action33 cited
  • 2015Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies32 cited
  • 2012Consumers' anger and coping strategies following appraisals of appliance failure23 cited

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