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Contents Introduction Part I: Interpersonal Communication 1. Future Perfect Communication 2. Personal Communication Styles 3. The Four Styles 4. Communicating with the Four Styles Part II: Verbal Communication 5. Active Listening 6. The Art of Asking Questions 7. Making Sure with Feedback 8. Conflict Resolution Part III: Nonverbal Communication 9. Projecting a Powerful Image 10. The Power of Nonverbal Communication 11. It's How You Say It 12. Communicating Through Spatial Arrangements 13. How Your Use of Time Talks Part IV: Group Communication 14. Presentation Power 15. Meeting Magic 16. Conducting Powerful Meetings Part V: Written Communication 17. Putting Yourself Ahead of the Pack 18. It's a Matter of Style Wrap Up: Putting It All Together Bibliography Index
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