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The quality of interlibrary borrowing services in large urban public libraries in canada
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The quality of interlibrary borrowing services in large urban public libraries in canada (1993)The quality of interlibrary borrowing ser…An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)An epistemological critique o…CUSTOMER'S PERCEPTION OF SERVICE QUALITY IN LIBRARIES (2004)CUSTOMER'S PERCEPTION OF SERV…Higher-Order Factor Analytic Perspectives on Users' Perceptions of Library Service Quality (2000)Higher-Order Factor Analytic …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka (2009)Internal marketing: service quality in leisure services (2010)Identifying service superiority, zone of tolerance and underlying dimensions (2011)The Behavioral Consequences of Service Quality (1996)Diagnosing university students' zone of tolerance from university library services (2010)O uso de indicadores de desempenho na avaliação dos serviços prestados por uma biblioteca universitária (2023)Delivering quality service: balancing customer perceptions and expectations (1990)Service Quality: A Measure of Information Systems Effectiveness (1995)Measuring Information Systems Service Quality: Concerns for a Complete Canvas1 (1997)Use of ServQUAL in the Evaluation of Service Quality of Academic Libraries in Developing Countries (2014)Customer Satisfaction and Service Quality in the Marketing Practice: Study on Literature Review (2018)Mediation Effect of Technology Adaptation Capabilities Between the Relationship of Service Quality Attributes and Customer Satisfaction: An Investigation on Young Customers Perceptions Toward E-Commerce in China (2023)
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  • 2004CUSTOMER'S PERCEPTION OF SERVICE QUALITY IN LIBRARIES49 cited
  • 2008An epistemological critique of gap theory based library assessment: the case of SERVQUAL48 cited
  • 2000Higher-Order Factor Analytic Perspectives on Users' Perceptions of Library Service Quality43 cited

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