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Best Practices: Building Your Business with Customer-Focused Solutions
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Best Practices: Building Your Business with Customer-Focused Solutions (1998)Best Practices: Building Your Business wi…Overview of Enterprise Networks and Logistics for Agile Manufacturing (2010)Overview of Enterprise Networ…Technological Factors Relevant to Continuity on ERP for E-Business Platform: Integration, Modularity, and Flexibility (2005)Technological Factors Relevan…Best Practice in Australian manufacturing sites (2004)Best Practice in Australian m…The Theory and Practice of Customer Bonding (2002)The Theory and Practice of Cu…Measuring performance in operational management and customer service quality: A survey of financial and non-financial metrics from the Australian golf industry (2002)Measuring performance in oper…A Criteria Catalog Based Methodology for Analyzing Service Management Processes (2002)A Criteria Catalog Based Meth…Outlining a future of supply chain management-coordinated supply networks (2001)Outlining a future of supply …Understanding Information Technology Investment Decision-Making in the Context of Hotel Global Distribution Systems: a Multiple-Case Study (1999)Understanding Information Tec…Toyota Production System (1993)An integrated model for the design of agile supply chains (2001)Logistics and supply chain management : creating value-adding networks (2005)Reengineering the corporation: A manifesto for business revolution (1993)Business Process Engineering: Reference Models for Industrial Enterprises (1994)Business Process Change: A Study of Methodologies, Techniques, and Tools* (1997)The Nature of the Firm (1937)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)The Economic Institutions of Capitalism (1987)Innovation characteristics and innovation adoption-implementation: A meta-analysis of findings (1982)Information Technology Implementation Research: A Technological Diffusion Approach (1990)The processes of technological innovation (1991)ERP Integration - A Systematic Mapping Study (2013)Fostering Product Innovation Through Digital Transformation and Absorptive Capacity (2020)Managing client–consultant relationships to derive benefits from ERP projects (2022)Organizations in Action: Social Science Bases of Administrative Theory. (1968)In search of excellence: Lessons from America's best- run companies (1983)An Instrument for Measuring the Critical Factors of Quality Management (1989)A new approach in analysing social-technical roles at Toyota: the team leader (2010)The theory behind hoshin: a quantitative investigation of Toyota's strategic planning process (2011)Benefits and limitations of the SCOR®model in Automotive Industries (2018)On Great Service: A Framework for Action (1997)The performance measurement revolution: why now and what next? (1999)The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre (2002)Mobile internet services: assessment of quality and satisfaction from the customer's perspective (2011)Case Study Research: Design and Methods (1984)Measuring the Involvement Construct (1985)The effect of bonds on loyalty towards auditors: the mediating role of commitment (2008)Never Say Never—Status Quo and Research Agenda for Relationship Termination in B2B Markets (2010)Case study research: design and methods (2011)Marketing Innovativeness on Marketing Performance: Role of Religio-Centric Relational Marketing Strategy (2019)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Qualitative evaluation and research methods (1990)The impact of IT news on hospitality firm value using cumulative abnormal returns (CARs) (2009)Room Rate Parity Analysis Across Different Hotel Distribution Channels in the U.S (2010)The Effect of Information Technology Steering Committees on Perceived IT Management Sophistication in Hotels (2013)
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  • 2002The Theory and Practice of Customer Bonding35 cited
  • 2004Best Practice in Australian manufacturing sites31 cited
  • 1999Understanding Information Technology Investment Decision-Making in the Context of Hotel Global Distribution Systems: a Multiple-Case Study31 cited
  • 2002Measuring performance in operational management and customer service quality: A survey of financial and non-financial metrics from the Australian golf industry23 cited
  • 2005Technological Factors Relevant to Continuity on ERP for E-Business Platform: Integration, Modularity, and Flexibility17 cited
  • 2001Outlining a future of supply chain management-coordinated supply networks17 cited
  • 2002A Criteria Catalog Based Methodology for Analyzing Service Management Processes12 cited
  • 2010Overview of Enterprise Networks and Logistics for Agile Manufacturing9 cited

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