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Relational aspects of reference interactions : a qualitative investigation of the perceptions of users and librarians in the academic library
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Relational aspects of reference interactions : a qualitative investigation of the perceptions of users and librarians in the academic library (1993)Relational aspects of reference interacti…Communication-based approaches to library reference services: anxiety-uncertainty management as a model for communication breakdowns (2020)Communication-based approache…On Virtual Face-Work: An Ethnography of Communication Approach to a Live Chat Reference Interaction (2011)On Virtual Face-Work: An Ethn…“Are We Getting Warmer?” (2011)“Are We Getting Warmer?”The Presentation of Self in Everyday Life. (1956)Interaction Ritual: Essays on Face-to-Face Behavior. (1968)Foundations in Sociolinguistics: An Ethnographic Approach (1976)Question-Negotiation and Information Seeking in Libraries (1968)Pragmatics of Human Communication (1975)Question-Negotiation and Information Seeking in Libraries (2015)Teaching the reference interview through practice-based assignments (2016)Is the reference desk used for reference interviews (2021)SOME EXPLORATIONS IN INITIAL INTERACTION AND BEYOND: TOWARD A DEVELOPMENTAL THEORY OF INTERPERSONAL COMMUNICATION (1975)Sense‐making theory and practice: an overview of user interests in knowledge seeking and use (1998)Kentucky Public Librarians and Health Information: Experiences, Resource Use, Community Needs, and Roles for Academic Health Sciences Librarians (2024)
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  • 2011On Virtual Face-Work: An Ethnography of Communication Approach to a Live Chat Reference Interaction33 cited
  • 2011“Are We Getting Warmer?”18 cited
  • 2020Communication-based approaches to library reference services: anxiety-uncertainty management as a model for communication breakdowns9 cited

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