Quality Management: Creating and Sustaining Organizational Effectiveness

Donna Summers

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Management Systems and Quality Improvement Quality and Supply Management Quality and Management Systems

Abstract

1. Organizational Effectiveness. 2. Organizational Philosophy. 3. Quality Systems. 4. Creating a Customer Focus. 5. Organizational Leadership. 6. Strategic Planning. 7. Human Resource Development and Management. 8. Managing the Supply Chain 9. Measures of Organizational Success. 10. Benchmarking. 11. Process Management. 12. Lean Tools and Techniques 13. Problem-solving Tools and Techniques. 14. Project Management. 15. Business Results. Appendix 1. Z Tables. Appendix 2. X-bar and R chart factors. Appendix 3. Malcolm Baldrige National Quality Award Assignment Guidelines. Appendix 4. Websites for Quality. Appendix 5. Attribute Charts. Appendix A: Data Sheets.

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